Chatbots came to financial institutions and like mobile applications, these tools will soon be mandatory for banks, two technology experts agree. Technically, a chatbot is a “robot” with varying degrees of sophistication that “chat” with human beings.
In the case of Layla, developed by the national company Impesa, it allows to acquire credits, cancel or block cards, look for ATMs, sell products and receive payments.
Likewise, it is able to review the balances of credit cards, contract financial products and make inquiries about insurance.
“They are as smart as the client wants. Intelligence really depends on what a client wants the robot to do, “said Mario Hernández, president and co-founder of Impesa.
Read more: La Republica