Layla has the capacity to attend unlimited interactions per minute due to its scalable architecture developed on the Google platform. This System incorporates artificial intelligence technologies to interpret the natural language of human beings and determine precisely which process the user wishes to perform. Layla is a personalized artificial intelligence (AI) service that allows users to interact with it through different chat channels, such as Facebook Messenger, Skype, Telegram, or a web page, among others. It can be used 24 hours a day, 7 days a week, 365 days a year. Through this service, customers of financial institutions can perform all their procedures in a faster, more efficient and innovative way.